Windsor Appliance and Refrigeration Service
WINDSOR APPLIANCE
REPAIR & SERVICE
Windsor Appliance and Refrigeration Service is a family owned and operated business that has been servicing the Windsor area for over 40 years. We are dedicated to customer satisfaction and maintaining our reputation of being the best choice for all of our customers’ home appliance service & repair needs.
24/7 Online Scheduling
Parts Request
Trusted Reputation
Joe was knowledgeable about the cause of the problem and efficient in getting it fixed. It's the second time that he has come to make repairs (oven previously). The booking confirmations via email was also good for me and replies were quick. I would recommend Windsor Appliance for service/tech support and will be sure to call you again if needed!
I found our repair process excellent. Matthew responds to all emails and phone calls in a timely manner. Providing real time updates so, that I was prepared for the window of time for our repair service.In meeting the owner Joe, I found him to be highly intelligent.I understand the intricacies of dealing with vendors and how not everything is within your control. Especially, come time for service. He explained everything in layman's terms and was detailed and thorough.The timelines to receive the parts and come back to finish the job were exactly as he discussed and I was very appreciative.He was very open and personable and I could tell he wanted me to feel good about understanding everything.That is tremendous customer service.It can't be overstated how the frontline customer service from Matthew went a long way. Communicating promptly and clearly about what to anticipate makes for a trustworthy experience.All that you could want for a repair to take place - is exactly what we experienced.
Our range hood suddenly stopped working. It was difficult to find a company that would work on it and make the 20 minute drive from Windsor to Essex to service our unit. Windsor Appliance did and I am very happy with their service.On the initial visit to our house the tech methodically worked through one of a dozen possibilities for the problem with our range hood. Of course, the last one and most dreaded was the circuit board.Supply issues with getting new circuit board led to a delay.Our tech returned with our range hood, rebuilt and ready to install.He did a great job.Great to see someone with his skills and attention to detail.
Our Kenmore fridge light suddenly went out, our first reaction was to replace the bulbs inside the fridge. Bought new ones first from Amazon and then Canadian Tires, yet after replacing both new bulbs; the light still did not come on. We inquired what the problem may be. Joe informed us it was the switch. We got a replacement switch and followed his direction of the procedure in safely changing the part. After replacing the part ourselves and plugged everything back in, immediately the lights were back on!Joe is really experienced and knowledgeable. Thank you!
Our refrigerator had a water leakage inside. We asked about it and they imply that it could be a clogged drainage tube connecting to the freezer above. We followed their guidance, unscrewed the compartment to take it out to check, and found it was a tube that was clogged. It was a piece of an octopus leg~! Took it out to clean it, plugged the tube back in and screwed the compartment back on. Leakage fixed. THANK YOU~!!
Timely service and went out of his way to help with our issue. He was polite and professional, taking the time to educate as opposed to making us feel belittled. We would use their services again.
